Careers

24 Hours / Free Valet Service

Customer Service Representative

Locations Hiring:
Hainesville & Zion, IL

CSOL team members at work — precision, pride, and quality repairs.

🚗 Join the Collision Solution Team

Collision Solution is a trusted, I-CAR certified auto body repair facility with locations across the region. We’re currently hiring a Customer Service Representative to join our front office team.

If you love helping people, thrive in a fast-paced environment, and enjoy keeping things organized and moving, this is a great opportunity to grow your career with a shop that values teamwork and professionalism.


🔧 What You’ll Do

  • Greet and assist customers throughout the repair process

  • Answer phones, schedule appointments, and manage shop communications

  • Coordinate with estimators, technicians, and insurance companies

  • Ensure accurate customer records and documentation

  • Help keep the front office running smoothly

  • Support parts tracking and follow-up as needed


📋 What We’re Looking For

  • Friendly, reliable, and detail-oriented

  • Bilingual (English/Spanish) is a strong plus

  • Strong multitasking and communication skills

  • Experience in an auto body shop or customer-facing office is a plus

  • Tech-savvy and comfortable learning shop software

  • Valid driver’s license


💪 Physical Requirements

  • Ability to be on your feet for extended periods

  • Comfortable working in a busy shop environment


💼 Why Work With Us?

  • Competitive pay based on experience

  • Clean, modern facility and positive team culture

  • Opportunities for advancement

  • Full-time schedule with available benefits

  • A company that values quality, customer care, and your growth

Ready to Join Our Team? Apply Today!

Employment Application

Thank you for your interest in joining our team! Please complete the following form and we'll contact you after reviewing your qualifications.

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