Careers
24 Hours / Free Valet Service
Customer Service Representative
Locations Hiring:
Hainesville & Zion, IL

🚗 Join the Collision Solution Team
Collision Solution is a trusted, I-CAR certified auto body repair facility with locations across the region. We’re currently hiring a Customer Service Representative to join our front office team.
If you love helping people, thrive in a fast-paced environment, and enjoy keeping things organized and moving, this is a great opportunity to grow your career with a shop that values teamwork and professionalism.
🔧 What You’ll Do
Greet and assist customers throughout the repair process
Answer phones, schedule appointments, and manage shop communications
Coordinate with estimators, technicians, and insurance companies
Ensure accurate customer records and documentation
Help keep the front office running smoothly
Support parts tracking and follow-up as needed
📋 What We’re Looking For
Friendly, reliable, and detail-oriented
Bilingual (English/Spanish) is a strong plus
Strong multitasking and communication skills
Experience in an auto body shop or customer-facing office is a plus
Tech-savvy and comfortable learning shop software
Valid driver’s license
💪 Physical Requirements
Ability to be on your feet for extended periods
Comfortable working in a busy shop environment
💼 Why Work With Us?
Competitive pay based on experience
Clean, modern facility and positive team culture
Opportunities for advancement
Full-time schedule with available benefits
A company that values quality, customer care, and your growth
Ready to Join Our Team? Apply Today!
Employment Application
Thank you for your interest in joining our team! Please complete the following form and we'll contact you after reviewing your qualifications.